Shipping policy

Last updated: July 19, 2026

Harlan Field Co. prepares and ships orders from Bozeman, Montana. This Shipping Policy explains our processing times, shipping options, delivery estimates, tracking procedures, and the steps to follow if a shipment is delayed, lost, damaged, or returned to sender.

1. Shipping Destination

We currently ship to eligible delivery addresses within the United States.

We do not currently offer international shipping. Available shipping methods are determined by the delivery address and will be displayed during checkout.

2. Order Processing

Orders are generally processed within 1–2 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding federal holidays and days on which our fulfillment operations or shipping carriers are closed.

Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time. Selecting Express Shipping does not eliminate the 1–2 business day processing period.

Orders may require additional review before shipment when billing information cannot be verified, payment authorization is pending, the delivery address appears incomplete, or fraud-prevention systems identify a potential security concern.

3. Shipping Methods, Costs, and Delivery Estimates

The following shipping options are available for eligible United States orders:

  • Standard Shipping: Free
    Estimated delivery within 5–8 business days after order processing.
  • Express Shipping: $9.90
    Estimated delivery within 2–4 business days after order processing.

Standard Shipping is free on every eligible order, with no minimum purchase requirement.

Express Shipping availability may depend on the delivery address, product, order size, carrier coverage, and other operational considerations. Only shipping methods available for the applicable order will be displayed during checkout.

Shipping charges and available delivery methods are shown before the customer submits the order.

4. Delivery Estimates

Delivery estimates are stated in business days and begin after the order has completed processing and has been transferred to the shipping carrier.

Delivery dates are estimates rather than guarantees unless Harlan Field Co. expressly identifies a specific service as guaranteed.

Carrier transit times may be affected by severe weather, wildfire, natural disasters, transportation disruptions, peak shipping periods, labor interruptions, incorrect addresses, service limitations, or other circumstances beyond our reasonable control.

5. Shipping Confirmation and Tracking

When an order ships, we will send a shipping confirmation to the email address provided during checkout.

The shipping confirmation will generally include:

  • The applicable carrier;
  • The shipment tracking number; and
  • A link or instructions for tracking the package.

Tracking information may not update immediately after a shipping label is created. Carrier tracking becomes active after the package is accepted and scanned into the carrier’s network.

6. Shipping Carriers

Harlan Field Co. may use one or more national or regional carriers to fulfill an order.

The carrier selected for a shipment may depend on the destination, shipping method, package dimensions, product type, order value, carrier availability, and service conditions.

Unless a particular carrier is expressly guaranteed during checkout, Harlan Field Co. reserves the right to select an appropriate carrier that can provide the purchased level of shipping service.

7. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the recipient name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address before submitting an order.

To request an address correction, contact support@harlanfieldco.com as soon as possible.

We will make a reasonable effort to correct the address before shipment, but changes cannot be guaranteed after processing or fulfillment has begun.

Once an order has been transferred to the carrier, Harlan Field Co. may be unable to redirect the package or modify the delivery address.

8. Incorrect or Incomplete Addresses

If a shipment cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, the package may be returned to sender.

After the returned package is received and inspected, we will contact the customer regarding available options.

Where permitted by applicable law, the customer may be responsible for additional shipping costs required to resend an order when the delivery failure resulted from an incorrect or incomplete address supplied during checkout.

Original Express Shipping charges are not refundable when delivery could not be completed because of an incorrect or incomplete customer-provided address.

9. Order Changes and Cancellations

To request an order change or cancellation, contact support@harlanfieldco.com as soon as possible.

We will make a reasonable effort to accommodate the request, but an order cannot be guaranteed to be changed or canceled after processing, fulfillment, or shipment has begun.

If an order has already shipped, it must be handled after delivery in accordance with our Returns & Refunds Policy.

10. Shipping Delays Before Dispatch

We use reasonable efforts to ship orders within the processing timeframe stated in this policy and during checkout.

If we determine that an order cannot be shipped within the promised timeframe, we will provide notice of the delay and, as required by applicable law, offer the customer the choice to:

  • Consent to the revised shipment date; or
  • Cancel the unshipped order and receive a full refund for the canceled merchandise and any applicable shipping charge.

A refund for a canceled and unshipped order will be issued to the original payment method.

11. Carrier Delays After Shipment

Once a package has been accepted by the carrier, carrier conditions may affect its movement and delivery.

If tracking shows that a package is delayed, customers should continue monitoring the tracking information for updates. Harlan Field Customer Care may also assist with reviewing the shipment and, when appropriate, opening an inquiry with the carrier.

A temporary tracking delay does not necessarily mean that the package has been lost.

12. Lost Packages

If tracking has not updated for an extended period or a package appears to have been lost in transit, contact support@harlanfieldco.com.

Please provide:

  • Your full name;
  • Your order number;
  • The delivery address; and
  • Any relevant tracking information.

We may investigate the shipment with the carrier before issuing a replacement or refund.

If the carrier confirms that the package was lost before delivery, Harlan Field Co. will provide an appropriate resolution, which may include replacement of the available merchandise or a refund to the original payment method.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on the order is correct;
  • Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and reception areas;
  • Ask household members, neighbors, building personnel, or property staff whether they accepted the package; and
  • Contact the carrier for available delivery details.

If the package still cannot be located, contact support@harlanfieldco.com promptly so that we can review the circumstances and determine whether a carrier inquiry is appropriate.

Each reported delivery issue is reviewed based on the order information, tracking records, delivery confirmation, carrier findings, address accuracy, and applicable law.

14. Damaged Shipments

Please inspect your order promptly after delivery.

If the package or product arrives damaged, contact support@harlanfieldco.com as soon as reasonably possible.

Please include:

  • Your order number;
  • A description of the damage;
  • Photographs of the product;
  • Photographs of the exterior and interior packaging; and
  • A photograph of the shipping label.

Please retain the product and all original packaging until we complete our review or provide further instructions.

Confirmed damaged, defective, or incorrect products will be handled in accordance with our Returns & Refunds Policy.

15. Split Shipments

Products from the same order may occasionally be shipped in separate packages.

When an order is divided into multiple shipments, the customer may receive more than one shipping confirmation and tracking number.

No additional shipping charge will be imposed solely because Harlan Field Co. divides an order into multiple shipments.

16. Refused and Unclaimed Packages

A package that is refused, remains unclaimed, or cannot be delivered may be returned to sender.

After the package is received and inspected, any eligible refund will be processed in accordance with our Returns & Refunds Policy.

Original shipping charges, including Express Shipping charges, may be non-refundable when the package was refused or left unclaimed for reasons unrelated to a damaged, defective, incorrect, or misdescribed product.

17. Shipping Restrictions

Some products or delivery locations may be subject to carrier, legal, operational, or service restrictions.

If we cannot ship an ordered product to the address provided, we will notify the customer and cancel the affected product or order. Any amount collected for the canceled product, including applicable tax and shipping charges, will be refunded to the original payment method.

18. Contact Us

For questions concerning shipping, tracking, or delivery, contact:

Harlan Field Customer Care
Email: support@harlanfieldco.com

Harlan Field Co.
128 E Main St
Bozeman, MT 59715
United States