Refund policy
Last updated: July 19, 2026
Harlan Field Co. stands behind the gear we sell. This Returns & Refunds Policy explains how returns, refunds, exchanges, damaged items, and order cancellations are handled for orders delivered within the United States.
60-Day Return Policy
We accept returns of eligible defective and non-defective products within 60 calendar days after the date of delivery.
To qualify for a return, you must contact Harlan Field Customer Care at support@harlanfieldco.com within the 60-day return period. The return period begins on the date the carrier records the order as delivered.
Return Eligibility
To be eligible for a return, the product must be in new, unused, and resalable condition. Apparel may be tried on for fit, but it must not have been worn for ordinary use.
Returned products must be:
- Unworn, unused, and unwashed;
- Free from stains, odors, dirt, pet hair, damage, alterations, or signs of use;
- Returned with the original tags attached, when applicable;
- Returned with all original components and accessories; and
- Accompanied by valid proof of purchase from Harlan Field Co.
Return authorization does not guarantee that a refund will be approved. All returned products are inspected after receipt. Products that do not satisfy the conditions stated in this policy may be rejected and returned to the customer.
Non-Returnable Products
The following products are not eligible for return:
- Gift cards;
- Customized, monogrammed, engraved, or personalized products;
- Products clearly identified as Final Sale before purchase; and
- Products damaged through misuse, improper care, accident, unauthorized repair, alteration, or normal wear and tear.
Products purchased at a promotional or discounted price remain eligible for return unless they were clearly identified as Final Sale before the order was placed.
How to Start a Return
To request a return, contact Harlan Field Customer Care at support@harlanfieldco.com.
Your request should include:
- Your full name;
- Your order number;
- The product you wish to return;
- The reason for the return; and
- Photographs when the product is damaged, defective, or incorrect.
If the return is approved, we will provide return authorization and the applicable return mailing instructions.
Returns must be sent by mail to the return address provided by Harlan Field Customer Care. The authorized return address may differ from our public business address.
Please do not mail a product to our public business address or any other address unless specifically instructed to do so. Unauthorized returns, cash-on-delivery shipments, and packages sent to an incorrect address may be refused or returned to the sender.
Return Shipping Costs
For non-defective returns based on fit, preference, sizing, or a change of mind, the customer is responsible for arranging and paying all return shipping costs.
Harlan Field Co. does not charge a restocking fee.
We recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed. Harlan Field Co. is not responsible for customer-paid return packages that are lost, stolen, misdirected, or damaged before they are delivered to the authorized return location.
Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, materially different from its description, or different from the product you ordered, contact support@harlanfieldco.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and visible damage or defect.
If we confirm that the product was damaged, defective, or incorrectly shipped, Harlan Field Co. will provide a prepaid return label or otherwise cover the reasonable cost of return shipping.
Depending on product availability and the circumstances, we may provide a replacement or issue a refund to the original payment method.
Exchanges
We do not process direct product exchanges.
To obtain a different size, color, or product, return the eligible original product under this policy and place a new order through our website. Product availability is not guaranteed while a return is being processed.
Refund Review and Processing
After an authorized return is delivered, we will inspect the product and notify you whether the refund has been approved or rejected.
Approved refunds will be issued to the original payment method within seven business days after the return has been received and inspected.
After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account. Those posting times are controlled by the financial institution and are not controlled by Harlan Field Co.
Refunds will not be issued in cash, by check, as store credit, or to a different payment method unless required by applicable law or the original payment method is no longer available.
Refund Amount
For approved returns based on fit, preference, sizing, or a change of mind, the refund will include the purchase price of the returned product and any applicable sales tax paid on that product.
Original shipping charges are non-refundable for returns based on fit, preference, sizing, or a change of mind. This includes the $9.90 Express Shipping charge.
If the return results from a product that was damaged, defective, materially misdescribed, or incorrectly shipped, the approved refund will include the product price, applicable sales tax, and any original shipping charge attributable to that product.
No deduction will be made for restocking fees because Harlan Field Co. does not charge a restocking fee.
Partial Orders
You may return one or more eligible products from a multi-product order without returning the entire order.
Any refund will apply only to the eligible products actually returned and approved. Shipping charges will be refunded only when required under this policy or applicable law.
Order Cancellations
To request cancellation of an order that has not shipped, contact support@harlanfieldco.com as soon as possible.
We will make a reasonable effort to cancel the order, but cancellation is not guaranteed after the order has entered processing, fulfillment, or shipment.
If the order has already shipped, it cannot be canceled and must be returned after delivery in accordance with this policy.
Shipping Delays and Unavailable Products
We will use reasonable efforts to ship orders within the time stated on our website or during checkout.
If we are unable to ship an order within the promised time, we will notify the customer and, as required by applicable law, provide the opportunity to consent to the delay or cancel the unshipped order for a full refund.
If Harlan Field Co. cancels an order because the product is unavailable or cannot be shipped, we will issue a full refund of the amount paid for the unshipped product, including any applicable tax and shipping charge.
Late or Missing Refunds
If we have confirmed that a refund was issued but the credit does not appear in your account, first contact your bank, card issuer, or payment provider because posting times may vary.
If the financial institution cannot locate the refund, contact Harlan Field Customer Care at support@harlanfieldco.com.
Return Abuse and Fraud
Harlan Field Co. may reject returns associated with fraud, altered proof of purchase, product substitution, repeated abuse of this policy, or other unlawful or deceptive conduct.
Nothing in this section permits Harlan Field Co. to deny a legitimate return that qualifies under this policy or applicable law.
Applicable Consumer Rights
This policy provides contractual return rights in addition to any non-waivable rights available under applicable federal, state, or local law.
Nothing in this policy limits or excludes any right or remedy that cannot lawfully be waived, including applicable rights relating to defective, damaged, misdescribed, or nonconforming products.
Contact Us
For questions about returns or refunds, contact:
Harlan Field Customer Care
Email: support@harlanfieldco.com
Harlan Field Co.
128 E Main St
Bozeman, MT 59715
United States