FREQUENTLY ASKED QUESTIONS

Orders are prepared and shipped from Bozeman, Montana.

Most orders are prepared within 1–2 business days. Processing time is separate from the shipping time shown at checkout.

We offer free standard shipping on every order and express shipping for $9.90.

Standard shipping generally takes 5–8 business days after your order has been processed.

Express shipping generally takes 2–4 business days after processing.

Yes. Free standard shipping is available on every order.

Orders are normally processed on business days. Orders placed on weekends or holidays begin processing on the next available business day.

Once your order ships, you will receive an email containing your tracking information. You can also use our Track Your Order page.

Tracking may take up to 48 hours to update after the carrier receives your package. If there is still no movement after that time, contact Harlan Field Customer Care.

First, check around the delivery location and ask anyone who may have accepted the package for you. Carriers may also mark a package as delivered shortly before it arrives. If it is still missing after 24 hours, contact Harlan Field Customer Care.

Contact us as soon as possible. We may be able to update the address before the order is processed, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

Contact us as soon as possible after placing your order. We will do our best to help, but orders that have already entered processing or shipped may no longer be changed or canceled.

Some orders may arrive in more than one package. When this happens, you will receive tracking information for each shipment.

Eligible items may be returned within 60 days of delivery.

Visit our Returns & Exchanges page or contact Harlan Field Customer Care with your order number and the item you would like to return.

Please include your order number, the email address used for the purchase, the item involved, and a short explanation of how we can help.

Contact Harlan Field Customer Care with your order number and the size you need. Our team will confirm the available options and guide you through the next steps.

Contact us with your order number and a clear photo of the item received. Harlan Field Customer Care will review the issue and provide the appropriate next steps.

Contact us as soon as possible with your order number and clear photos showing the issue. Our team will review the request and help arrange an appropriate resolution.

Once an approved return is received and inspected, the refund is issued to the original payment method. Your bank or card provider may require additional time to post the funds to your account.

Original express shipping charges are generally not refundable unless the return is the result of an error on our part.

Complete eligibility requirements, instructions, and return terms are available in our Returns & Exchanges policy.

Use the size guide shown on the product page and compare the measurements with a similar garment that already fits you well.

Unless otherwise stated, measurements shown on a product page refer to the garment itself. Review the instructions included with each size guide before choosing your size.

The best choice depends on the product and how you plan to wear it. Choose the larger size for additional layering room or a more relaxed fit.

Many of our outerwear styles are designed with enough room for practical layering. Check the fit notes and size guide on each product page for product-specific guidance.

No. Fit may vary depending on the design, material, intended use, and whether the item is made for layering. Always review the product-specific size guide.

Care instructions vary by material and product. Follow the care information shown on the product page and on the garment label.

Natural fabrics such as canvas and denim may soften, fade, and develop character over time. These changes are part of the way durable workwear ages through regular use.

We work to display colors as accurately as possible. Actual color may vary slightly depending on lighting, fabric texture, photography, and your screen settings.

Some items may return, while others are available only for a limited time. Sign up for product notifications or join the Field List for restock and new gear updates.

Manufacturing information is listed on the individual product page whenever available. Our assortment may include products made in different locations depending on the materials and construction required.

Contact Harlan Field Customer Care and include the product name, color, and size you are considering.

The currently available payment methods are displayed securely during checkout.

Payments are processed through secure payment providers. Harlan Field Co. does not directly store your complete card information.

Your payment is authorized or charged when your order is placed, depending on the payment method selected at checkout.

A payment may be declined because of incorrect billing details, insufficient funds, card restrictions, or your bank’s security controls. Confirm your information or contact your payment provider before trying again.

Applicable taxes are calculated during checkout based on your order and delivery address.

Prices are displayed in U.S. dollars unless another currency is clearly selected or displayed by the store.

When a valid discount code is available, enter it in the designated field during checkout. Only one discount code may apply unless the offer states otherwise.

Check the code’s expiration date, product eligibility, minimum order requirements, and spelling. If the code should still be valid, contact Harlan Field Customer Care before completing your order.

An account is not required unless the checkout specifically asks you to sign in. You can normally complete your purchase as a guest.

An account can make it easier to review order information, manage saved details, and complete future purchases.

Select the password recovery option on the account sign-in page and follow the instructions sent to your email address.

Send us a message through the Contact page or email support@harlanfieldco.com.

Our team reviews messages as quickly as possible during business days. Please include your order number when contacting us about an existing purchase.

Harlan Field Co. is based in Bozeman, Montana.

Use the Track Your Order page and enter the requested order information.

Enter your email address in the Field List form at the bottom of the website to receive new gear updates, field notes, and selected store announcements.

Select the unsubscribe link at the bottom of any marketing email. Transactional emails about active orders may still be sent when necessary.

Update the information through your account when available, or contact Harlan Field Customer Care for assistance.